E – commerce Returns Management

Returns management has been a difficult task to manage, thus impacting
the profitability and customer experience. We offer a comprehensive returns management solution through a centralized panel to manage returns
across all sales channels improving your overall profits as well as customer stickiness

Some of the factors contributing to the higher rate of returns for e-commerce stores are listed below:

  • Products not matching their online descriptions
  • Wrong product delivered
  • Damaged item(s) received
  • Issues with fit and/or product quality
  • The customer no longer wants the product
  • Fraudulent returns

Unicommerce return management solutions offer a centralized panel to manage account reconciliation for marketplaces returns and inventory against all the returns. Our return module is highly efficient to centrally manage CIRs and RTOs effectively, ensuring smooth and quick turnaround time. If returns are a pain point in your organization, check out the solutions we can offer to help:

Analyze and Handle the Type of Returns quickly

System broadly manages returns under two categories:

1. Return to Origin, RTO – In case a shipping package could not be delivered at the door step for a certain reason like, door found locked or location not found etc.

2. Customer initiated Return, CIR– In case the customer has initiated a return after receiving the package.

Automate online returns management process

Different yet simplified processes are available to create a Return Manifest for the packages which are shipped by vendor himself while system allows to create “Put away Direct returns” to handle a case where the items are returned from the market place.

Scan Returns Via Uniware App

Manage returns, update the shelf code and return reason using Uniware Mobile App to capture complete information about returns. This way the returns can be managed faster and more accurately.

Returns reconciliation to improve profitability

Easily track the items that have been marked as “Returned” on marketplace, but has not yet been physically received by the seller. Uniware provides a status called “Return_awaited” to highlight such returns

Improve overall Returns Management using user specific roles

Vendors can assign specific user roles across their teams to ensure that all the information for a return moves quickly between your systems so your customer can be assisted well with the return requests.

Integrate E-commerce return processes with Client’s ERP

Customers are more likely to shop again with a retailer who provides a smooth returns process, thus to completely eradicate the manual data entry process and associated human errors while managing returns a simple and integrated way to handle the returns in ERP was required.

Automatic Reverse pickup for all Returns at marketplaces

With class leading API integrations with the 40+ marketplaces and 30+ logistics partners, Uniware, at every order status sync on channels, automatically create Customer Returns for all the market places returns and Courier returns for all shipping provider returns.

Visibility for entire return order life cycle

Unicommerce provides advanced and customized features to provide more visibility of the current status of the shipment to support vendors and their customer support to communicate well with the customer queries building higher customer experience.

Reduce time taken to process online returns

Unicommerce advanced returns management process provides clear visibility to the vendor about the returns received and thus eliminates delay in managing the complexity of refunding a customer for an online return. It ensures that all the information for a return moves quickly between your systems so your customer can be assisted well with the return requests.

Supports partial return in case of multiple order item

Uniware ability to support management of partial returns for a multiple order item stands out as one of the best feature. This actually eases out the efforts of vendors to manage partial return processes.

Advanced Returns Dashboards and reports

Returns dashboard shows the charts of the Channel and SKU wise return with the comparison to the total units sold. Also take export of the returns reports in a click to include data for Shipping Provider Returns Summary, Total Returns, Channel Wise Return %, RTO, CIR, and Tally Returns etc.

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What Our Clients Are Saying?

Online business is made easy just because of Unicommerce, no inventory management hassles, smooth order processing and what not. Unicommerce is a blessing in disguise for manufacturers and online sellers like us.

Abhishek Gaba
Mack Hosiery (Vimal Clothing), Ludhiana, Punjab

We are pretty happy using the services of Unicommerce. The software has helped us manage our inventory on eCommerce channels better by maintaining accurate inventory levels leading to better business performance overall. However, what has kept us from moving away to other software is the excellent customer service we have received from Unicommerce. So, customer service is the best thing about Unicommerce in our experience.

Sachin Mathur
CEO, ColorWorld

Doing online business with this much ease would not have been possible without Unicommerce. I really appreciate Unicommerce Team for their consistent assistance during and post GST implementation. Managing our FBA & FA sales through Uniware has been a great support for us. I thank Unicommerce Team for taking each of our query and requirement seriously and helping us with best possible solutions

Saurabh Gupta
Nstonline, Delhi
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Request A Demo

Unicommece’s multi-channel management system is a value-add to your retail operations structure; enhancing and fine-tuning the every-day business operations.
We believe in delivering what we promise. Call us to fix an appointment for a demo and more details.

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