Multichannel Order Management System to Gain Complete Visibility into Every Order

Offering a centralized platform that provides full visibility of every order from various sales channels, including app/website and marketplaces.

order management system from unicommerce
Home > E-commerce Order Management System (OMS)

1600+

VENDORS MANAGED

1900+

STORES MANAGED

220+

PLUG-N-PLAY INTEGRATIONS

 

3500+

CLIENTS

 

750Mn+

ANNUAL TRANSACTION RUN RATE

 

OUR SOLUTIONS ARE KNOWN FOR

Comprehensive end-to-end order management for all your e-commerce needs

Forrester recognized Unicommerce as Order management system (OMS) landscape 2022
GoodFirms recognizes Unicommerce as Top Order management Software 2020

Multichannel Order Management System for Timely Order Fulfillment

Unicommerce’s Order Management System (OMS) have been specifically designed for multichannel retail businesses to enable efficient management of bulk orders and purchases across multiple channels, including offline stores, online marketplaces, and carts.
Our software comes pre-integrated with the world’s leading marketplaces and cart solutions, such as Flipkart, Myntra, Amazon, Noon, Magento, Shopify, Lazada, Amazon Flex, eBay, and many more. This means that you can seamlessly share live inventory with all these portals, making it easier for you to keep track of stock levels and avoid overselling.

Automate Every Aspect of Multichannel Selling with Cloud-Based Order Management System

Revamp your order management game with Unicommerce’s centralized system, which seamlessly juggles orders from multiple sales channels – all in one easy-to-use dashboard!

Expand the capacity of your e-commerce business and maximize sales volume through multichannel retailing.

  • Multichannel Capabilities

Captures incoming orders from various channels, processes them through defined protocols, and fulfils them through the supply chain to ensure accurate delivery.

  • Robust Inventory Management

Automate syncing of live available inventory across all different locations, allowing to view and process the details of the entire inventory on a single platform.

  • Improved Logistics Cost

Reduce man-hours for processing high-volume orders across multiple channels, enabling efficient bulk order handling and boosting sales. 

  • Sales Order Visibility

Centralized dashboard to provide sellers with full visibility of every order from various sales channels, including own app/website and marketplaces.

multichannel capabilities with order management software

Automate and streamline every stage of order management, from creation and verification to returns processing and quality control, for efficient and accurate order handling.

  • Order Creation

Automatic order creation from web-store/marketplace integration, enhancing speed and accuracy.

  • Order Verification

Each order is verified against inventory availability, with unfulfillable orders flagged for manual review and successful ones moving to fulfillment.

  • Return Initiation

Returns, classified as Courier (RTO) or Customer Initiated (CIR), are tracked with our OMS for efficient processing.

  • Quality Check and Restocking

Returned products undergo quality checks, with approved items restocked for sale across channels, or sorted into reject lots for further action.

seamless order fulfillment with order management

Improve operational efficiency and logistics cost-effectiveness with our multichannel order management system.

  • Minimized Manpower

Reduce man-hours by efficiently handling large volumes of orders across various channels, including marketplaces, web stores, and physical outlets.

  • Shipping Allocation

Automatically selecting the best-suited inventory location and logistics partner based on criteria like location, stock availability, demand channel, and order value. 

  • Bundle Management

Create dynamic product bundles using different SKUs in real-time, enhancing average order value and optimizing shipping costs.

  • Centralized View

Gain a unified perspective of all logistics activities, streamlining management and decision-making processes.

error-free fulfillment with multichannel e-commerce software

Improve your order processing and fulfillment operations with our OMS that offers you multiple integrations.

  • Webstore/Marketplace Integration

Expand sales across websites, apps, and various marketplaces with easy channel selection and one-time setup for automated inventory and order synchronization.

  • Logistics Partner Integration

Integrate with multiple logistics partners based on product type, customer location, and transport mode, all configurable within the panel for optimal partner allocation per order.

  • Seamless Flow of Information

Ensure a smooth and continuous exchange of data across all integrated platforms, maintaining consistency and accuracy in order processing and fulfillment.

  • Consolidated View

Post-integration get a centralized view of all orders, with details like sales channel, order time, customer info, status, payment, and product, all accessible under a single tab.

seamless integrations to improve order processing

Automate Every Aspect of Multichannel Selling with Cloud-Based Order Management System

Revamp your order management game with Unicommerce’s centralized system, which seamlessly juggles orders from multiple sales channels – all in one easy-to-use dashboard!

MAXIMIZE SALES

Expand the capacity of your e-commerce business and maximize sales volume through multichannel retailing.

  • Multichannel Capabilities

Captures incoming orders from various channels, processes them through defined protocols, and fulfils them through the supply chain to ensure accurate delivery.

  • Robust Inventory Management

Automate syncing of live available inventory across all different locations, allowing to view and process the details of the entire inventory on a single platform.

  • Improved Logistics Cost

Reduce man-hours for processing high-volume orders across multiple channels, enabling efficient bulk order handling and boosting sales. 

  • Sales Order Visibility

Centralized dashboard to provide sellers with full visibility of every order from various sales channels, including own app/website and marketplaces.

multichannel capabilities with order management software

AUTOMATED ORDER FLOW

Automate and streamline every stage of order management, from creation and verification to returns processing and quality control, for efficient and accurate order handling.

  • Order Creation

Automatic order creation from web-store/marketplace integration, enhancing speed and accuracy.

  • Order Verification

Each order is verified against inventory availability, with unfulfillable orders flagged for manual review and successful ones moving to fulfillment.

  • Return Initiation

Returns, classified as Courier (RTO) or Customer Initiated (CIR), are tracked with our OMS for efficient processing.

  • Quality Check and Restocking

Returned products undergo quality checks, with approved items restocked for sale across channels, or sorted into reject lots for further action.

seamless order fulfillment with order management

OPTIMIZED LOGISTICS COST

Improve operational efficiency and logistics cost-effectiveness with our multichannel order management system.

  • Minimized Manpower

Reduce man-hours by efficiently handling large volumes of orders across various channels, including marketplaces, web stores, and physical outlets.

  • Shipping Allocation

Automatically selecting the best-suited inventory location and logistics partner based on criteria like location, stock availability, demand channel, and order value. 

  • Bundle Management

Create dynamic product bundles using different SKUs in real-time, enhancing average order value and optimizing shipping costs.

  • Centralized View

Gain a unified perspective of all logistics activities, streamlining management and decision-making processes.

error-free fulfillment with multichannel e-commerce software

PLUG AND PLAY INTEGRATIONS

Improve your order processing and fulfillment operations with our OMS that offers you multiple integrations.

  • Webstore/Marketplace Integration

Expand sales across websites, apps, and various marketplaces with easy channel selection and one-time setup for automated inventory and order synchronization.

  • Logistics Partner Integration

Integrate with multiple logistics partners based on product type, customer location, and transport mode, all configurable within the panel for optimal partner allocation per order.

  • Seamless Flow of Information

Ensure a smooth and continuous exchange of data across all integrated platforms, maintaining consistency and accuracy in order processing and fulfillment.

  • Consolidated View

Post-integration get a centralized view of all orders, with details like sales channel, order time, customer info, status, payment, and product, all accessible under a single tab.

seamless integrations to improve order processing

What Unicommerce’s Order Management System (OMS) Offers?

Unleash the full potential of your business by leveraging the power of Multichannel Retail. Share your live inventory with the world’s leading marketplaces and carts seamlessly integrated with Unicommerce’s Order Management System!

Bulk Order Processing

Facilitates swift and simple bulk order processing and fulfillment with our multichannel order management system as it integrates all the orders into one cohesive screen.

Centralized Dashboard

Capture and examine an array of details with a unified dashboard that gives you updates on – pending orders, SLA breached orders, and unverified & failed orders – across multiple sales channels.

Returns Management

Manage end-to-end order returns efficiently with the future-ready returns management features, which are specifically designed to improve inventory traceability.

Picking, Packing, and Invoicing

Print customized invoices and shipping labels in various formats based on factors like product size, packaging, and taxation norms.

Facility Allocation

Route orders to optimal facilities based on configurable routing rules that factor in parameters such as inventory availability, facility capacity, and order value.

Dashboard and Analytics

Access comprehensive analytics on order processing, revenue, purchases, shipments, returns, cancellations, and key metrics for informed decision-making.

Multi-Interface Support

Enjoy seamless access on computers, Android, and iOS devices, with support for various file formats like PDF, JPEG, Excel, and CSV.

Finance and Accounting

Streamline financial operations with automated accounting, e-invoicing, pricing, and GST compliance, integrated with your accounting systems or ERPs.

Logistic Provider Allocation

Configure allocation of Logistics Partners based on serviceability area, proximity, and order value for self-ship orders, among others.

What Unicommerce’s Order Management System (OMS) Offers?

Unleash the full potential of your business by leveraging the power of Multichannel Retail. Share your live inventory with the world’s leading marketplaces and carts seamlessly integrated with Unicommerce’s Order Management System!

Customer Experience Reflecting Our Presence on Top Review Forums

Unicommerce warehouse management system rating Capterra, G2, Gartner Rating
Unicommerce Warehouse management system rating on Gartner, G2, Software Suggest

Meeting the Needs of Leading E-commerce Businesses Across Various Industries

top businesses trusts unicommerce order management system
top businesses trusts unicommerce order management system

“Our partnership with Unicommerce is a strategic move to enhance our e-commerce capabilities and stay ahead of the curve in a highly competitive market. With Unicommerce’s platform, we will be able to manage our operations more efficiently, reduce errors, and improve our turnaround time further for order fulfillment. This will help us in our ongoing journey of delighting our customers through a seamless and hassle-free shopping experience, ultimately driving customer loyalty and business growth.”

Deepak Chabbra

Managing Director, Timex Group India

“We are ecstatic to have Unicommerce as our technology partner. Unicommerce has a proven track record of enabling some of the leading digital businesses of India and we are confident that this association will enable us in streamlining some important tasks of our supply chain.”

Gautam Kshatriya

CEO & Co-Founder, Upscalio

Related Resource on Order Management System

How to Pick the Best Order Management System (OMS) for Your E-commerce Business?

A good e-commerce order management solutionWhile it is extremely tough and vital to provide a smooth shopping experience to online customers, choosing the right type of multichannel order management system is critical.

Why is an Order Management System Important For Your E-commerce Business

Both B2C and B2B firms use an integrated and responsive order management system to create a quick-paced, economical, and accurate OMS.

Top 6 Multichannel Order Management System Trends For E-commerce Businesses

Order management plays a pivotal role in shaping the customer experience, despite its placement on the backend of the modern commerce ecosystem. Today’s consumers demand swift access to real-time data, such as inventory availability, as they navigate the path to purchase.

Frequently Asked Questions on Order Management System

What is ecommerce OMS?

E-commerce OMS (Order Management System) is a software platform that manages and streamlines the order fulfillment process for online businesses. It automates key functions such as inventory management, order processing, shipping and returns, and provides a centralized view of all customer orders. An OMS helps ecommerce companies increase efficiency, reduce errors, and provide a better customer experience.

Why do Businesses need an OMS?

An Order Management System (OMS) helps businesses manage their entire order lifecycle, from receiving and processing orders to shipping and delivering them. It streamlines operations, improves accuracy and efficiency, and provides real-time visibility into inventory and order status.

What is the importance of Order Management in E-commerce?

Order management is crucial in e-commerce as it ensures smooth and efficient processing of customer orders from start to finish. This includes tracking inventory levels, handling payments, coordinating shipping, and providing customer support. Proper order management leads to satisfied customers, improved brand reputation, and increased revenue.

What is the key feature of Order Management?

The key feature of order management is the ability to track and monitor the progress of each order, ensuring that it is fulfilled accurately and on time. This helps organizations to maintain high levels of customer satisfaction, improve operational efficiency, and increase profits.

Who uses an Order Management System?

Order management systems (OMS) are used by businesses, especially in retail, wholesale, and manufacturing industries, to manage their sales and order processing operations efficiently. An OMS is used by a variety of stakeholders, including sales teams, customer service representatives, warehousing and shipping personnel, and executive management.

How many types of Order Management are there?

There are various ways to categorize order management, but a common categorization is into 3 types: manual order management, automated order management, and hybrid order management. Each has its own unique features and is suited for different types of traders and trading strategies.

What does an Order Management System do?

An Order Management System (OMS) streamlines and automates the process of managing and tracking orders from multiple sales channels. It enables businesses to manage inventory, fulfill orders, process payments, and track customer information in a centralized platform, improving efficiency and accuracy in order processing.

What are the best 5 practices of Order Management?

The five best practices of order management include real-time inventory tracking, streamlined and automated processes, accurate forecasting, seamless communication between departments, and efficient and flexible fulfillment options.

What are the main components of Order Management?

The main components of order management are: inventory management, order entry, shipping and fulfillment, payment processing, and customer service. It also involves real-time integration with multiple sales channels and effective communication with suppliers, shipping providers, and customers to ensure accurate and efficient order fulfillment.

What is the most important feature of an OMS?

The most important feature of an Order Management System (OMS) is its customer database, which acts as a central repository of information on customers’ orders, transactions, and preferences. A robust customer database enables OMS to provide personalized and efficient services, streamline processes, and improve customer experience, making it crucial for businesses.

Automate Operations and Quick Order Processing from the Warehouse!





    Note: 743 enterprise clients and 2,830 SMB clients as of the quarter ended September 30, 2023